Technology underpins almost every aspect of school life, writes Epsom’s new Director of Digital and Information Systems, Sam Coles.
From learning in the classroom to managing day-to-day operations. That’s why the IT Helpdesk isn’t just a technical hub – it’s a vital point of connection for pupils and staff.
The College’s recent redesign of the Helpdesk goes beyond aesthetics. It’s about creating a space that is functional, welcoming, and aligned with the needs of our community. The new layout improves workflow by separating frontline support from senior technicians, ensuring faster, more efficient service. For students, it’s a place where they can confidently seek help, learn more about digital tools, and feel supported in developing the skills they need for modern learning.
A strong IT presence matters because technology is central to the student experience. By making the Helpdesk visible, approachable, and integrated into school life, we’re reinforcing that IT is not just about fixing problems – it’s about enabling learning, creativity, and confidence with technology.
